Word of Mouth Marketing

Get clients to spread your name.  There’s nothing like a satisfied customer spreading good news about your business.

For every client who refers a new one, offer both a free PC cleaning.  (Dust collection inside computers can actually cause system failures.  A laptop I examined was rebooting after only a minute; it turned out to have a clump of dust stopping the fan.)  To help your customers remember, hand them two free-pc cleaning coupons, each redeemable on a referral.  They will serve as reminders.

Provide coupons to your customers, good for one month or less.  While they probably won’t use them in a month, the limited validity will motivate them to refer you to their friends before the coupons go to waste.

Ask for their email address on your sign-off forms. Right next to their signature, include a line that requests (optional) their email address.  Use it with care, of course.  Try emailing your clients once every couple months with a valuable discount on a tuneup and security check.  This will remind them of your existence, and they will think of you when their friends mention a computer problem.

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